Frequently asked support questions
We have collected several questions (and their answers) often asked to our support department. Here, you can also find a glossary of terms of often used terms.
- What should I do/consider before reporting a problem?
- How can I send/receive files to/from ArtCom?
- I have received a CD/a CD image with ArtCom software. How do I install this update?
- What do the numbers in my license key stand for?
- How can I find a solution if the Job administration/job queue is 'hanging-up'?
- I have a PostScript or PDF file that I cannot process. What is the reason?
- I have a problem with the processing of a TIFF or another image file.
- After a crash/restart the computer stops with an error message before the graphical user interface comes up. Why? What do I have to do?
- The computer suddenly seems to work slower than usual.
- A printer does not print. What can I do?
- Printing with ArtCom software on an HP Designjet 3500 (or similar printer) the printer completely unrolls the paper after the printout.