FAQ

Question 1 by admin — last modified 2006-04-10 16:27

Q: What should I do/consider before reporting a problem?

Question 2 by admin — last modified 2006-04-10 16:28

Q: How can I send/receive files to/from ArtCom?

Question 3 by admin — last modified 2006-04-10 16:29

Q: I have received a CD/a CD image with ArtCom software. How do I install this update?

Question 4 by admin — last modified 2006-04-10 16:30

Q: What do the numbers in my license key stand for?

Question 5 by admin — last modified 2006-04-10 16:32

Q: How can I find a solution if the Job administration/job queue is 'hanging-up'?

Question 6 by admin — last modified 2008-12-19 14:27

Q: I have a PostScript or PDF file that I cannot process. What is the reason?

Question 7 by admin — last modified 2006-04-10 16:39

Q: I have a problem with the processing of a TIFF or another image file.

Question 8 by admin — last modified 2006-04-10 16:40

Q: After a crash/restart the computer stops with an error message before the graphical user interface comes up. Why? What do I have to do?

Question 9 by admin — last modified 2006-04-10 16:41

Q: The computer suddenly seems to work slower than usual.

Question 10 by admin — last modified 2006-04-10 16:41

Q: A printer does not print. What can I do?

Question 11 by admin — last modified 2007-02-20 17:01

Q: Printing with ArtCom software on an HP Designjet 3500 (or similar printer) the printer completely unrolls the paper after the printout.

Question 12 by Armin Claus — last modified 2009-04-30 12:20

Q: How do I create a web cut production?

The issue with the umlauts by Armin Claus — last modified 2009-04-30 12:30